FAQ's

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Autopay? Paperless?

You can sign up for autopay, make a payment or see your current balance/usage at www.xpressbillpay.com. Going this route you can then go paperless with your bills and get an email from xpressbillpay.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area. You could have a pressure reducing device on the line that has started to fail.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.